Privacy Policy

Last updated: 2025/11/22

Thank you for visiting our store (“we”, “us”, or “our”).
We are committed to protecting your personal data and complying with ISO 27001, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable international data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our Shopify-based store.

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide

Name

Email address

Shipping address

Billing address

Phone number

Payment information (processed securely by Shopify or payment providers; we do not store card details)

Account login information (if you create an account)

1.2 Automatically Collected Information

When you use our site, we automatically collect:

IP address

Browser type and version

Device type

Cookies and tracking data

Pages visited & time spent

Referring website

1.3 Information from Third Parties

We may receive data from:

Payment processors

Logistics providers

Shopify analytics

Advertising platforms (e.g., Meta, TikTok, Google)

2. How We Use Your Information

We use your personal data for:

Fulfilling and managing your orders

Providing customer support

Processing payments

Delivering products

Operating and improving our store

Fraud detection and security monitoring

Marketing communications (only with your consent)

Analytics to optimize store performance

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Contract performance — to fulfill your orders

Legitimate interests — fraud prevention, analytics

Consent — email marketing, cookies

Legal obligations — tax and transaction record keeping

4. How We Share Your Data

We share your data only with trusted service providers necessary to operate the store:

4.1 Service Providers

Shopify (e-commerce platform)

Payment processors (PayPal, Stripe, Shopify Payments)

Shipping carriers (UPS, USPS, FedEx, etc.)

Email providers

These providers process data on our behalf and comply with ISO 27001 / GDPR / CCPA standards.

4.2 Legal Requirements

We may disclose data to:

Law enforcement agencies

Regulatory authorities
if required by law.

We never sell personal data.

5. Data Retention

We retain your personal data only for the necessary period:

Order records: 7 years (legal requirement)

Customer accounts: until deletion request

Marketing data: until you withdraw consent

Cookies: see Cookie Policy

After expiration, data is securely deleted or anonymized per ISO 27001 standards.

6. Your Rights (GDPR)

If you are in the EU/UK, you have the right to:

Access your personal data

Correct inaccurate data

Delete your data (“Right to be forgotten”)

Request data portability

Restrict processing

Object to processing

Withdraw consent at any time

To exercise your rights, contact us at:

📧 service@meowkitofficial.com

We respond within 30 days.

7. Your Rights (CCPA – California)

California residents have the right to:

Know what personal information is collected

Request deletion

Opt-out of data sharing

Access and receive a copy of data

Non-discrimination for exercising privacy rights

To submit a CCPA request, email us at:
📧 service@meowkitofficial.com

We do not sell personal information.

8. Cookies & Tracking Technologies

We use cookies and tracking tools to:

Enable website functionality

Remember your preferences

Improve site performance

Analyze traffic

Personalize content

Provide advertising (only with consent)

You can manage or disable cookies in:

Our Cookie Banner

Your browser settings

9. International Data Transfers

Your data may be transferred to the United States or other regions where Shopify servers operate.
All transfers comply with GDPR Standard Contractual Clauses (SCCs) and ISO 27001 security controls.

10. Data Security (ISO 27001 Compliance)

We implement strict security measures, including:

Transmission encryption (HTTPS/TLS 1.2+)

Shopify ISO 27001-certified infrastructure

Access control & least privilege principles

Regular security audits

Password hashing & secure credential storage

Data minimization

Secure backup and encryption

No method is 100% secure, but we follow industry best practices and ISO 27001 standards.

11. Children’s Privacy

We do not knowingly collect information from children under 13 (US) or 16 (EU).
If you believe a child has provided data, contact us and we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy occasionally.
Updates will be posted here with a revised “Last updated” date.

13. Contact Us

If you have questions or privacy-related requests, contact us at:

📧service@meowkitofficial.com

📍 HONGKONG LIVEON KITCHEN TECHNOLOGY LIMITED
7/F., PEARL ORIENTAL TOWER,
NO.225 NATHAN ROAD,KOWLOON, HONGKONG