SHIPPING & DELIVERY
Shipping Policy
Thank you for shopping with Meowkit. This Shipping Policy explains how we process, ship, and deliver your order.
- Shipping Areas
Meowkit currently ships to selected countries and regions, including the United States, United Kingdom, Australia, European Union countries and so on. Your current Shipping & Delivery page states these as supported delivery areas.
Available shipping destinations may vary depending on the product, shipping method, and checkout settings.
- Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Business days do not include weekends or public holidays.
During holidays, product launches, promotional campaigns, or peak seasons, processing times may be slightly longer.
- Estimated Delivery Time
After your order has been processed and picked up by the carrier, estimated delivery usually takes 3–15 business days, depending on your location, selected shipping method, customs clearance, and carrier conditions.
Please note that delivery times are estimates only and are not guaranteed.
Shipping may be delayed due to:
Customs inspection;
Weather conditions;
Carrier delays;
Holiday or peak season volume;
Incorrect or incomplete shipping information;
Events beyond our control.
- Shipping Fees
Meowkit currently displays Free shipping on the website.
If free shipping conditions change, shipping fees will be calculated and displayed at checkout before payment.
From time to time, Meowkit may offer free shipping promotions, bundle discounts, or free gifts with qualifying purchases.
- Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 48–72 hours for tracking updates to appear after the package has been handed over to the carrier.
You can also track your order through the Track My Order page on our website.
- Shipping Carriers
We work with trusted logistics partners and carriers to deliver your order safely.
Our shipping partners may include carriers such as YunExpress, GLS, DHL, UniUni, USPS, and other logistics providers, depending on your destination and order details. These carriers are currently listed on your Shipping & Delivery page.
We reserve the right to choose or adjust the shipping method when necessary to ensure proper delivery.
- Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Meowkit is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error, please contact us immediately at:
service@meowkitofficial.com
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed or shipped.
- Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may apply depending on your country or region.
These fees are not included in the product price or shipping fee unless clearly stated otherwise at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Meowkit is not responsible for delays caused by customs clearance.
- Delayed, Lost, or Missing Packages
If your tracking information has not updated for an extended period, please contact us and we will help check the status with the carrier.
If a package is confirmed lost by the carrier, we may offer a replacement, refund, or store credit depending on the situation.
If your order is marked as delivered but you have not received it, please first check:
Your mailbox;
Front door, porch, or parcel locker;
Building reception or mailroom;
Family members, roommates, or neighbors;
Local carrier delivery records.
Meowkit is not responsible for packages confirmed delivered to the address provided at checkout, but we will do our best to help you investigate the issue.
- Contact Us
For shipping questions, please contact:
Email: service@meowkitofficial.com
Business Hours: 09:00–18:00, Monday to Friday, GMT+8